Terms & Conditions

GIFT CARDS

Gift cards in denominations of $50, $100, $125 and $200 are available for purchase on dkactive.com. These values are in AUD. Vouchers are valid for three years as per Australian Consumer Law. 

The three-year requirement does not apply to gift cards that are:

• able to be reloaded or topped up
• donated for promotional purposes
• available only for a specified period 
• supplied at a genuine discount 
• part of a customer loyalty program
• part of a temporary marketing promotion 

Please note Gift Cards are not eligible for a refund.

 

PROMOTIONS

STANDARD PROMO CODE CONDITIONS: 

Code must be applied successfully at the checkout to redeem. Discounts cannot be added once payment is complete. Codes cannot be used in conjunction with any other offer or sitewide sales,  unless otherwise stated. One use per customer. Gift cards excluded. Codes subject to change at the discretion of dk active. 

Sale Page

Sale items reduced to prices as marked. No minimum spend. Not valid with any other offers. No Returns on any final sale items. 

VIP Sign Up

By signing up, subscribing, and participating in our exclusive VIP program, you agree to the following terms and conditions:

Users agree to receive marketing correspondence from dk active and can unsubscribe at any time.

Upon successful sign-up and subscription, you will receive a discount code to use on your first order.

By subscribing, you agree to receive marketing communications from us, including newsletters and promotional offers. You can opt out of these communications at any time.

Your personal information will be collected and processed in accordance with our privacy policy, which can be found on our website.

Discount Code: 

Promo code must be applied at checkout. Codes cannot be applied once the transaction is complete, so please check your order before processing payment. One use per person, not in conjunction with any other offer, including site-wide sales, $100 minimum spend, full price items only. Gift cards excluded. Subject to change at any time at the discretion of dk. 

Free Gift With Purchase offer:

Availability:
The Free Gift with Purchase offer is only available while stocks last. We cannot guarantee the availability of the gift once the stock runs out.

Redemption Process:
The gift will be automatically appear in your cart once the order value has been reached. Please select your colour, size or variant option to apply this gift to your order.

Claiming your Gift:
If you fail to claim the free gift during the checkout process, it will not be added to your order. Once the purchase is complete, we cannot retroactively include the free gift. Please review your order summary to confirm the inclusion of the gift item before finalizing your purchase.

Changes to Gifts and Offers:
We reserve the right to change or modify the free gift and offers at any time without prior notice. This includes but is not limited to changes in the gift item, availability, or qualifying purchase amount.

Shipping Costs:
The cost of shipping is not included in the calculation of the order total required to qualify for the free gift. The shipping costs will be calculated separately and will not count towards the minimum purchase amount for the gift offer.

Returns:
If a return for refund is processed against your order, resulting in the order value falling under the minimum purchase amount to qualify for the gift, you will be required to return the free gift alongside your return items for us to process your refund.

Exchanges:
If the sizing on your free gift is not quite right, please contact our customer care team and they can assist in processing an exchange for this. Please note, return shipping is the responsibility of the customer.

Buy Two, Get One Free Offer: 

The "Buy Two, Get One Free" offer is exclusive and cannot be combined with any other ongoing promotions or discounts.

Customers must add a total of three items to their cart. The item with the lowest price among the three eligible items will be considered the free item. The discount will be automatically applied at the checkout.

The free item obtained through this offer cannot be exchanged for cash or any monetary equivalent.

Returns & Exchanges:
In the event of a return for a refund on any of the items purchased under the "Buy Two, Get One Free" offer, the free item must also be returned, unless the return is for the purpose of exchanging sizes. If the free gift is not returned, the cost of the free gift will be deducted from the refund processed.

Exchanges within the "Buy Two, Get One Free" offer are allowed. Customers may exchange an item for a different style of the same or lesser value. If you wish to swap for an item of higher value, you will be required to pay the difference in the full price of the selected item.

Cancellation of Promotion:

DK Active reserves the right to cancel or terminate this promotion at any time without prior notice. In such cases, the offer will no longer be valid for future purchases.

Please note that these terms and conditions are subject to change at the discretion of dk active. Customers are encouraged to review the most recent terms before making a purchase. This offer is a limited-time promotion and may be withdrawn or modified at any time according to dk active policies.

 

Preorder Terms and Conditions:

1. Preorder Availability
Preorder items are offered for advance purchase before they are in stock. These items are subject to the estimated dispatch date provided in the product description. Please note that this date is an estimate and may change due to production or shipping delays.

2. Order Fulfillment
If your order includes both preorder and in-stock items, the entire order will be shipped together once the preorder items are available. This helps to minimize shipping costs and environmental impact.

3. Split Shipments
If you would like to receive your in-stock items before the preorder items are available, please contact our customer service team at **hello@dkactive.com**. Additional shipping charges will apply for split shipments.

4. Payment
Full payment is required at the time of placing your preorder. This secures your items and ensures priority allocation once stock becomes available.

5. Cancellation Policy
Preorders can be canceled for a full refund up until the item has been dispatched. To cancel your preorder, please contact hello@dkactive.com.

6. Changes to Preorder Dispatch Date
While we strive to meet the estimated dispatch date, unforeseen circumstances such as production or shipping delays may occur. Customers will be notified of any changes to the dispatch timeline via email.

By placing a preorder, you agree to these terms and conditions. Thank you for your understanding and support!

 

PAYMENT METHODS  

dk active currently accepts VISA, MasterCard, Amex, Union Pay, PayPal, Apple Pay and AfterPay as payment methods. We also offer Gift Vouchers. 

Afterpay Terms of Service 

Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks. You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply. All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you. You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.

dk active offers afterpay in Canada, Spain, France, UK, Italy, NZ, and US. 

 

dk active REWARDS

DK Active Customer Rewards Program Terms and Conditions

Program Overview

The DK Active Customer Rewards Program allows customers to earn points through eligible activities, including making purchases, following DK Active on Instagram or Facebook, leaving product reviews, referring friends and celebrating a birthday. Points can be redeemed for rewards as specified by DK Active.

Eligibility

The Program is open to individuals who have an active DK Active account. By participating in the Program, customers agree to these Terms and Conditions.

Earning Points

Customers can earn Points through the following activities:

- Making a Purchase: Earn Points for every eligible purchase made through DK Active’s online store.

-Signing Up: Earn points by signing up to our mailing list. 

- Following on Social Media: Earn Points by following DK Active on Instagram or Facebook.

- Leaving a Product Review: Earn Points by leaving a review on a purchased product.

- Celebrating a Birthday: Earn Points by registering your birthday in your DK Active account profile.

- Referring Friends: Earn Points by referring friends to DK Active. The existing customer will receive their Points once the referred friend makes their first order.

Redemption of Points

Points can be redeemed for rewards as specified by DK Active. The available rewards and the required Points for each reward will be determined by DK Active and may be updated at any time.

Program Changes

DK Active reserves the right to modify, suspend, or terminate the Program, including these Terms and Conditions, at any time without notice. Any changes will be effective immediately upon posting on the DK Active website.

Termination of Participation

DK Active reserves the right to terminate any customer’s participation in the Program if there is any suspected fraud, abuse, or violation of these Terms and Conditions.

Contact Us

For any questions regarding dk active Rewards, please contact our customer care team at hello@dkactive.com.