Birthday Sale Terms and Conditions
Birthday Sale Terms and Conditions:
The dk active Birthday Sale will apply from 7:00am AEST 6th March. Discounts of between 20-70% off will be applied sitewide. Prices will be as marked for the sale period.
Shipping
Please be aware that dk active is not responsible for goods that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both Australian and International orders.
During this sale period, please allow 3-5 business days for your order to be despatched.
We do not process orders on Saturdays, Sundays, gazetted Queensland or National Public Holidays.
Please ensure that you enter your correct delivery address. If you have made an error in your delivery address, please contact us via email immediately. If your order has already been shipped, dk active accepts no responsibility for incorrect details entered and will not replace orders that have been sent to addresses that have been incorrectly provided by the customer.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. Payments of these taxes/duties are necessary to release your order from customs. Please note we do not provide a refund on any goods returned to dk active due to unpaid duties and taxes on the destination country, however we will provide a store credit.
Changing Your Order
Once your order is placed, the only thing that can be changed is the delivery address if we get to it in time. We can't guarantee this as we aim to ship our orders to our customers as quick as possible so please ensure you have checked your order before placing it. We do try to work with you to get you in the best fitting activewear possible. If you do need help, please reach our friendly customer service team by clicking here.
Returns Policy
Returns are accepted on goods within 30 days from the date you received the item. Items received or requests to return items outside of this period will not be accepted. We recommend that you try on all items as soon as they are received to ensure you are able to return items within this timeframe.
Items discounted from 20-40% off:
Are eligible for a refund, store credit or exchange and a prepaid label will be provided to return these.
Please note that upon returning items for a refund, if your order value falls below the order value to qualify for the Gift with Purchase, this gift must be returned with your return items. For more information please see below*
Items discounted from 50-70% off:
Items that are discounted from 50-70% are classed as "Final Sale" items and will not be eligible for a refund. These can be returned however for a store credit or exchange only. Return shipping for these items is at the cost of the customer.
To be eligible for a return, please ensure:
The product was received in the last 30 days (applies to both domestic and international orders)
- The product is in original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- All merchandise must be unwashed and unworn.
- All original tags must still be attached to the merchandise.
- Hygiene labels on applicable products must still be attached.
Products that do not meet these criteria will not be considered for return.
Gift With Purchase:
Availability:
The Free Gift with Purchase offer is only available while stocks last. We cannot guarantee the availability of the gift once the stock runs out.
Redemption Process:
The gift will be automatically appear in your cart once the order value has been reached. Please select your colour, size or variant option to apply this gift to your order.
Claiming your Gift:
If you fail to claim the free gift during the checkout process, it will not be added to your order. Once the purchase is complete, we cannot retroactively include the free gift. Please review your order summary to confirm the inclusion of the gift item before finalizing your purchase.
We can however, send this out in separate shipment, shipping for this item will be the responsibility of the customer.
Changes to Gifts and Offers:
We reserve the right to change or modify the free gift and offers at any time without prior notice. This includes but is not limited to changes in the gift item, availability, or qualifying purchase amount.
Shipping Costs:
The cost of shipping is not included in the calculation of the order total required to qualify for the free gift. The shipping costs will be calculated separately and will not count towards the minimum purchase amount for the gift offer.
*Returns:
If a return for refund is processed against your order, resulting in the order value falling under the minimum purchase amount to qualify for the gift, you will be required to return the free gift alongside your return items for us to process your refund.
Exchanges:
If the sizing on your free gift is not quite right, please contact our customer care team and they can assist in processing an exchange for this. Please note, return shipping is the responsibility of the customer.